There are 4 steps to set up a warranty parts request, please follow the instructions below:

1. Register your system on our support site:
   Please Login to your account. Once logged in to your account, at the bottom under the "Service Info" box, click on "Warranty Claim" (See Figure #1). 
   
   Figure #1
   
   
   Figure #2
   
   
   NOTE: If you have contacted us via email, the ask a question page or placed an order before registering, your email address is automatically registered in our system.
   If you lost your password please click here to reset

2. Update your Contact information
   Once you have clicked "Warranty Claim", you will be asked to update your contact information. 
   Update your contact information and then click "Update you contact information" button at the bottom of the form.
   Once you have updated your information, Fill out the warranty claim and then click "Submit your Request" button at the bottom of the page and follow the instructions on the next page. 
   
   Figure #3
    
    
3. Fill out Warranty Parts Request
   Fill out the the warranty claim, select "Warranty Parts Request" under claim type. " See Figure #4
   Once your parts request has been submitted, you will be notified of approval or if more information is required. If approved, MarCum will ship you the broken/missing part(s).
   
   Figure #4
   
   NOTE: If the system needs to come back to be serviced, we will send you further information on how to send the system back to us.