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MarCum Non-Warranty Repair Process: U.S. Customers

  1. Pay for the flat rate repair on our website by following the appropriate link below:
    (You will be paying for the flat repair of your system which includes the cost of return shipping for U.S. Customers ONLY)
    Upon check out, please put what issue you are experiencing in the "Order Notes" section.

    Digital Series Repair- $140.00
    (MX-7gps, LX-6/6s, LX-7, LX-9 Sonar Only)

    Flasher Series Repair- $95.00
    (VX-1,LX-3,LX-5, i & M-series Sonar Only)

    Showdown Troller 2.0- $80.00
    (Repair/Software Update)

    Lithium Shuttle Repair and Battery Replacement- $95.00

    Camera Diagnostic- $65.00 + parts
    CAMERA DIAGNOSTIC NOTE: This cost will cover the diagnostic of your system and any parts needed up to $65. You will be contacted for additional payment if additional charges apply. Typical additional camera charges on top of the diagnostic fee: Control boards $25-$75. Recon Cameras: $65-$110. Pursuit Cameras: $95-$150. LX-9 camera: $150.   Sit n' Fish Cameras (Quest, Mission, Explorer, VS485c, Legacy Systems): $95-$230.

    ***MarCum Technologies does not accept checks. If a check is received, we will void the check, mail it back to you and contact you for payment via credit card.***
  2. Package your system to be mailed:
    If sending a sonar system: Please just send the monitor and transducer.
    If sending a camera system: send everything except the battery (no need to remove batteries from pocket cameras)
    P    lace parts in a box with bubble wrap or other suitable packing materials. If you feel you are having issues with any other part of your system, please include those parts as well.
    NOTE: Please do not ship an external battery. There is no need to remove the batteries from products that have internal batteries. (Pursuit/Recon Cameras, Lithium Shuttles or Wireless Camera Panners)         
  3. Ship your system:
    Ship your system to the address listed below
    (You are responsible for all shipping costs to MarCum and maintaining tracking details).

    Send to:
    MarCum Technologies:
    Order # (You will get this after payment in Step #1 along with a email receipt)
    3943 Quebec Ave N.
    New Hope, MN 55427

    You may ship to us by US Mail, UPS, FedEx, or Spee-Dee.
     
  4. What to Expect:
    Please allow time of shipping and at least 3 business days once the item has arrived before inquiry.  Once the item has been assessed you will receive a e-mail that the system has been checked in for service and estimated repair time. Typical turn around time is about a week. Once the system has been repaired, you will receive an additional e-mail stating what was repaired along with tracking information so you are able to track the system in the mail on its way back to you.  
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