Step 1: Reset the BMS (Battery Management System) for the battery by touching the positive and negative terminals at the same time with a screw driver or something similar, creating a bridge between the terminals for 3 seconds. This will reset the BMS inside the battery.
Step 2: After resetting the BMS, Charge the battery as you normally would and check the battery indicator light on the wall charger to make sure the light is red showing the battery is taking a charge.
Step 3: If the LED light on the charger is still green while the battery is charging, Replace the in line fuse on the chargers wiring harness and try charging again and check for the red light that shows the battery is taking a charge.
Step 4: After changing the fuse in the wiring harness check the voltage of the battery with a volt meter to make sure it is showing the correct voltage. If the voltage is below 9.5 please follow the step below for your claim information
Step 5: Please provide us with a photo of the battery on a voltmeter displaying the voltage of the battery after it has been depleted of a charge along with a copy of the receipt/ proof of purchase if you have not done so already. See below example photo. Once we have verified that you are eligable for a new battery, we will ship you a battery with a pre paid shipping label to send the bad battery back to us at no cost.
If you are unable to do any of the following above, please let us know and we will send you a pre paid label to send the battery back to us for testing/replacement.
Attached is an example photo
